Communication is the most complex leadership skill – and getting more complex. We rightly have high expectations. CEOs, directors and corporate affairs folks can learn…
We learn a lot about good and bad corporate communications by watching politicians. This week it's been Gladys Berejiklian's struggle explaining her intimate relationship with…
The AMP and icare disasters: how many directors are taking an easy ride on the gravy-train of Australia's highest-powered boards? Failures in governance at AMP…
Kylie Moore-Gilbert is still in jail in Iran. Two years on, 'quiet diplomacy' has failed the Australian academic. We contend it's an outdated strategy, flawed…
Can Dreamworld repair its reputation? We say yes, conditionally. This week saw the company, not individuals, charged over the tragedy that killed four people. Liam Cox and Peter…
The shattered trust between European and Indigenous Australians provides lessons in what not to do. Littered with failed outcomes, broken commitments and disappointment, it is…
Former High Court Judge Dyson Heydon is facing shocking allegations of sexual harassment. Liam Cox and Peter Wilkinson dissect the three key communications aspects of…
How do we video-conference better during COVID-19? Liam Cox speaks with Peter Wilkinson and award-winning film maker Fred El Harris, who between them, have over 50-years experience behind and in…
Coronavirus presents a time of unparalleled uncertainty, making it the greatest communications challenge of our time. Calming nerves will be much easier if we think…
Crisis PR Overview Crisis PR is perhaps the most stressful type of communication. It usually involves intense media, which can be merciless, and for a…
Media Training: Overview Photo: Channel 7 News In this now hyper competitive environment, CEO’s must be able communicate on behalf of the company to external…
Ian Narev (Commonwealth Bank), Ahmed Fahour (Australia Post), Deb Thomas (Dreamworld) are all defined by events in which they lost control of the narrative. Their…
Criticism imposes confronting choices on an organisation. And repeated criticism, particularly in the media, starts a downward spiral, eroding trust, inspiring more criticism, further eroding…
Little destroys a political party’s or a company’s hopes faster than the loss of trust in the leader; think Trump, Turnbull, Narev (Commonwealth Bank). We…
In Australia there's a conversation, an undercurrent, about replacing PM Turnbull. Some say "Why, who else is there?"; others say "Why not replace one lack…
James Ashby (Hanson’s chief-of-staff) was caught on tape describing a way to describing a way to ‘skim’ money from taxpayers and the party’s candidates. There…
Watching Trump carries lessons for us all, especially for practitioners in Crisis PR. If your boss doesn’t have values grounded in solid foundations, beware. That…
Eddie McGuire might have got away with his 'drowning Caroline Wilson' comments, but for social media. For years he’s been making these outrageously inappropriate comments,…
Justice Lindsay Foster is a Federal Court judge in Sydney. He is presiding over the class action brought by lawyers against Volkswagen over the ‘defeat…
Case study in Crisis PR: Recently the office supplies store, Officeworks, failed to deliver some paper to us, having promised a same-day service. It created…
I think apologies are now overrated, simply because they have become overused in Crisis PR, even if the apology contains all the required elements (see…